Effective Date: June 2026 | Subject to Change Without Prior Notice

This Shipping & Delivery Policy governs all orders placed through us.houseofnoya.com. By completing a purchase, you acknowledge and agree to the terms outlined below. Please read this policy carefully before placing your order.

1. DELIVERY TIMEFRAMES

Standard delivery timeframes are estimated based on the customer's location within the United States:

 

📦 Order Cut-Off Rule: Orders placed before 2 PM (California Time) on a working day will be dispatched the same day. The number of days for delivery is subject to our logistics partner’s schedule and the delivery location. We ship all orders via Ground. Orders placed after 2 PM will be processed on the next business day.

Certain remote or restricted areas within US may require additional transit time. House of Noya shall not be held liable for any delays caused by area-specific routing constraints.

2. LOGISTICS PARTNER

House of Noya partners with multiple trusted courier services, for the fulfilment and delivery of orders in United States.

• Upon order dispatch, customers will receive an Air Waybill (AWB) and a tracking number via the contact details provided at checkout.
• Customers are responsible for tracking their shipment using the details provided.
• House of Noya is not liable for any delays, failed delivery attempts, or service disruptions caused by courier or any external factors beyond our control.

3. DELIVERY DELAYS — LIMITATION OF LIABILITY

⚠ Important Notice Regarding Delivery Delays: House of Noya shall not be held responsible for any delays in delivery once the order has been dispatched to our logistics partner. Delays may occur due to high shipment volumes, weather conditions, force majeure events, or courier operational constraints. While we will make every reasonable effort to support our customers, House of Noya bears no financial or legal liability for delayed shipments.

4. INCORRECT OR INCOMPLETE DELIVERY ADDRESS

Customers are solely responsible for providing a complete, accurate, and valid delivery address at the time of placing an order.

4.1 Incomplete Address

• If an order cannot be delivered due to an incomplete or insufficient address, the customer shall bear full responsibility for any additional shipping fees incurred for re-delivery.
• House of Noya reserves the right to charge the customer for any return shipping costs in such cases.

4.2 Wrong / Incorrect Address

• If an order is dispatched to a different or incorrect address as a result of an error made by the customer at checkout, House of Noya shall bear no responsibility for the non-delivery or mis delivery of that order.
• In such cases, House of Noya is not obligated to issue a refund or replacement for the affected order.
• Any additional shipping fees required to retrieve or re-dispatch the order will be charged to the customer.

⚠ Customer Responsibility: Please double-check your full name, building number, floor, apartment/villa number, area, city, and emirate before confirming your order. House of Noya will not be held accountable for orders delivered to an incorrect address provided by the customer.

5. UNITED STATES PUBLIC HOLIDAYS

In observance of official United States Government public holidays, no deliveries or dispatch operations will take place on designated non-working days.

• Orders placed during or immediately before a public holiday will be processed on the next available working day.
• Delivery timeframes will be extended accordingly during public holiday periods.
• House of Noya will endeavour to communicate any expected delays during public holiday periods via our website or customer support channels.

📅 Holiday Delivery Notice: Official United States public holidays are recognised non-working days for all logistics operations. Delivery timelines will resume on the next official business day following any public holiday.

6. SHIPPING FEES

• A flat shipping fee of USD 16.00 applies to all orders below 220 USD, displayed at checkout prior to order confirmation.
• In the event of a failed delivery due to customer error (incorrect/incomplete address), re-delivery or return shipping charges will be borne solely by the customer, in addition to the original shipping fee.
• House of Noya reserves the right to amend its shipping fee structure at any time without prior notice.

7. ORDER TRACKING

• Once your order has been dispatched, you will receive a confirmation with your AWB (Air Waybill) tracking number and courier name.
• You can track your shipment directly via the courier official website using the provided tracking number.
• For tracking enquiries, customers may also contact courier's customer service directly.

8. Order Cancellation Policy

• Once an order has been dispatched and an AWB (tracking number) has been issued, it can no longer be cancelled.

  If the delivery is refused and the order originally qualified for free delivery (orders above USD 220), the refund will be processed only after the item is returned by the delivery partner. In such cases, a deduction of USD 16 will be applied from the total refund amount to cover the original shipping cost.
  if the order was not qualified to the free delivery (orders less USD 220) the shipping fees will not be refunded.

House of Noya reserves the right to amend this Shipping Policy at any time without prior notice. Continued use of our website and services constitutes acceptance of the most current version of this policy.

Legal Entity Notice

This Shipping & Delivery Policy is issued and managed by Nomadic Vision Capital LLC, authorized operator of the House of Noya brand in the United States.